SENSITIVE SKIN PROTOCOL
Gentle Cleanser, Recovery Essence, Hydrate Serum, Recovery Cream, and Shield Primer SPF 30 for calm, resilient skin.
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Sensitive skin doesn’t need more drama—it needs fewer variables and better support. The Sensitive Skin Protocol was designed in the treatment room for clients whose skin reacts to “everything”: redness, stinging, dryness, or a constantly compromised barrier.
This kit strips your routine down to five highly compatible steps: a non-stripping Gentle Cleanser, soothing Recovery Essence, hydration-buffering Hydrate Serum, cocooning Recovery Cream, and daily Shield Primer SPF 30 to protect your progress from UV. Each formula is chosen for stability, comfort, and compatibility with reactive, over-treated, or barrier-impaired skin.
Use this protocol as your everyday anchor for at least one to two skin cycles (4–8 weeks) when you’re in repair mode—or anytime you want a calmer, more predictable baseline. Once your skin is stable, you can layer in more targeted treatments, knowing your foundation is designed to keep sensitivity in check.
Each product in the Basic Ritual is housed in our low-waste, aluminum-first packaging system. Housed in a 100% plastic-free aluminum tube with an aluminum cap, designed for full recyclability and reduced environmental impact. Outer carton is FSC-certified and printed with vegetable-based inks.
INSIDE THE BASIC PROTOCOL
Gentle Cleanser – Barrier-First Cleansing
A treatment-minded facial cleanser designed to remove daily buildup, SPF, and light makeup without stripping. It uses a blend of mild surfactants and hydrating humectants to respect the skin’s acid mantle and microbiome, leaving skin comfortable, not tight.
Instead of water, it is built on pure organic neroli hydrosol, a functional ingredient with its own skincare benefits. Calming cica and wasabi extract for a dose of vitamin c, and an innovative tetrapeptide that works to visibly diminish facial redness and inflammation. It brings a profound sense of calm to flushed skin and soothes temporary or persistent erythema, telangiectasia, pustules, papules, and itching.
Cica-Forward Hydration Buffer
A lightweight, fast-absorbing serum centered on centella asiatica (cica) and a multi-weight hyaluronic complex. It’s built to support barrier repair, calm visible redness, and deliver deep, water-based hydration so skin feels bouncy and resilient rather than flooded or sticky.
Recovery Cream is a deeply replenishing daily moisturizer and night cream that supports the skin’s microbiome while soothing sensitivity. Ideal for reactive, stressed, or chronically dry skin, it restores comfort, hydration, and long-term resilience.
A broad-spectrum SPF 30 that functions as both your final skincare step and a makeup-gripping primer. Designed to sit comfortably on the skin without pilling, it helps defend against UV while smoothing the look of texture and creating a softly diffused, non-greasy finish.
HOW TO USE
Application – AM
- Gentle Cleanser – Massage a small amount onto damp skin with light, gliding strokes. Rinse with lukewarm (not hot) water and pat dry.
- Recovery Essence – Press into skin with clean hands or mist over face, neck, and décolleté. Do not rub.
- Hydrate Serum – Apply a thin, even layer while skin is still slightly damp from essence.
- Recovery Cream – Warm between fingers and press into areas prone to dryness, redness, or discomfort.
- Shield Primer SPF 30 – Finish with a generous layer over face, neck, and any exposed areas. Reapply every 2 hours with sun exposure.
PM
- Gentle Cleanser.
- Recovery Essence.
- Hydrate Serum.
- Recovery Cream (you can use a slightly richer layer at night).
Timing & Layering
Always move from thinnest to richest:
If or when you add other products (like exfoliants or targeted treatments), they should be introduced slowly and slotted between serum and cream, with this protocol remaining your unchanging backbone.
- Gentle Cleanser: a nickel-sized amount.
- Recovery Essence Saturate the skin until it feels lightly damp. For optimal activation,reapplyuntil the skin reaches a soft, slightly tacky finish.
- Hydrate Serum: Use a pearl-sized amount.Always include the neck and décolleté. Pat gently to enhance efficacy.
- Recovery Creeam: Use a pearl-sized amount for the face; more for targeted areas.Always include the neck and décolleté. Pat gently to enhance efficacy. Smooth evenly with upward strokes.
- Shield Primer SPF 30: Use a pearl-sized amount for face and additional product for neck and exposed areas. Under-applying SPF significantly reduces its protection.
Gentle Cleanser: A rich oil -gel that transforms into a creamy, milky fluid when emulsified with water.
Recovery Essence: Weightless, gel serum that disappears quickly, leaving a hydrated, non-tacky surface.
Hydrate Serum: Weightless, gel serum that disappears quickly, leaving a hydrated, non-tacky surface.
Recovery Cream: A rich, cushiony cream that melts into the skin, delivering immediate comfort.
Shield Primer SPF 30: Cushioned, featherweight cream that settles into a soft-focus, satin-matte finish designed to work under or without makeup.
Gentle Cleanser: A softly floral yet fresh blend of jasmine sambac, tuberose, bergamot, and fir — calming for mind, spirit, and skin.
Recovery Essence A delicate, naturally occurring neroli aroma—clean, soft, and essential-oil-free to maintain exceptional skin compatibility.
Hydrate Serum: A subtle, naturally fresh scent with a delicate green note — quiet, cooling, and reminiscent of clean skin and air after a facial steam. It fades quickly, leaving a neutral, spa-pure finish.
Recovery Cream A calming blend of lavender, peppermint, chamomile, clary sage, and geranium — chosen specifically for sensitivity and healing support.
Shield Primer SPF 30: Completelyscent-free
TIPS FROM THE SPA
In the spa, this is the routine we reach for when skin arrives “over it”—angry, over-exfoliated, or confused by too many products. Think of it as your sensitive-skin safe zone: predictable, soothing, and deliberately un-dramatic.
Put other actives on pause for 4–8 weeks (1–2 skin cycles) and commit to this protocol only. Clients are often surprised by how much calmer, clearer, and more even their skin looks when they stop constantly switching products and let a single, supportive system do the work.
Sensitive skin often reacts as much to how you apply products as to what you apply. Use lukewarm water, avoid washcloths and scrubs, and switch to “press and glide” motions rather than rubbing. Let Recovery Essence, Hydrate Serum, and Recovery Cream be pressed into place—no tugging, no massaging on flare days.
On days when your skin looks or feels especially reactive, simplify even further: Gentle Cleanser (or just cool-water rinse), Recovery Essence, Hydrate Serum, and a slightly thicker layer of Recovery Cream. If your provider allows, still apply Shield Primer SPF 30 when you go outside; UV is a major trigger for sensitivity and post-inflammatory marks.
Once your skin is calm and stable, you can slowly reintroduce a single new product at a time (for example, a mild exfoliant once a week). Keep the Sensitive Skin Protocol as your constant and treat new additions as experiments. If anything triggers a flare, you’ll know exactly what to remove—without losing the routine that keeps your skin grounded.
Need help?
Frequently Asked Questions
The Sensitive Skin Protocol Kit includes five steps: Gentle Cleanser, Recovery Essence, Hydrate Serum, Recovery Cream, and Shield Primer SPF 30. Together they form a complete, sensitive-skin-friendly routine that cleanses, calms, hydrates, repairs, and protects.
This kit is ideal for skin that flushes easily, stings with too many actives, or feels constantly tight and reactive. It’s designed as a calm, predictable system for sensitive, barrier-impaired, or over-treated skin types.
The formulas are barrier-supportive and gentle, but medical conditions like rosacea and eczema are highly individual. We recommend reviewing the ingredient lists with your dermatologist or provider and patch testing before using any new routine on medically managed skin.
No. This protocol focuses on gentle cleansing, hydration, barrier support, and daily SPF. It intentionally avoids strong exfoliating acids or aggressive actives, making it better suited for easily irritated or over-exfoliated skin.
Yes. Use all five steps in the morning (finishing with Shield Primer SPF 30) and the first four steps at night. This consistency helps build a more resilient barrier and can reduce the frequency and intensity of sensitivity episodes over time.
You can, but we recommend adding only one new product at a time and waiting at least 1–2 weeks to see how your skin responds. Keep the Sensitive Skin Protocol as your core and layer in treatments slowly, so you can clearly identify any new triggers.
Many people notice an immediate improvement in comfort (less tightness or stinging) within days. Visible changes in redness, texture, and overall resilience typically become clearer over 4–8 weeks—about 1–2 full skin cycles—of using the Sensitive Skin Protocol consistently.